Skype

  • It only takes a few minutes to download Skype on your computer. It’s free, and an easy process for most people.
  • If you have a webcam on your computer, then we’ll be able to see and hear you via Skype, and you’ll be able to see and hear us. Many clients really like the “in-person” feeling this provides.
  • It’s also possible to use Skype if you do not have a webcam. In that case, we’ll be able to hear you but not see you. Because Skype gives cues as to which individual is speaking, many clients find that even audio-only Skype is preferable to a conference call.
  • Skype recommends all participants have a broadband connection, but the minimum speed is 512 kbit/s.
  • Please ensure that your computer has only one version of Skype—THE MOST CURRENT VERSION—installed. If you don’t download the newest version, we’ll likely have technical difficulties.
  • Clients using Macs tend to experience more tech issues, like frozen video. But even with some tech problems, one Mac-using client said, “The nice thing about going with Skype is that I didn’t have to juggle a phone on my shoulder, which made it easier to take notes.” The on-screen highlighting shows who is speaking, which is a huge help even when the video component isn’t working at 100%.
  • If you’re working with us as part of a group, you should be participating from the same location—somewhere quiet, with Skype access.
  • We’ve provided a handy troubleshooting guide for you; please read it before our session.
  • Please note that, in the case of tech problems, we’ll make sure you receive your complete consultation time. Sometimes it takes 5 minutes to get everyone onscreen and settled in. In that case, we simply extend the consultation time by 5 minutes so that you receive your entire time. For this reason, when we’re scheduling with you, remember to allow some additional time at the end of your session before your next      appointment.

Compare this to our conference call option here.